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Saellys
Vintage Newbie


mermaidentwinedshrubbery wrote:
I will immediately throw away everything except the vinyl.


Send it to meeeeeeeeeee! Wink

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marshking
Sea Post King


mermaidentwinedshrubbery wrote:
I'm with the rest of you dudes. I wanted the vinyl, so I shelled out the money for the LE, which is ridiculous. I will immediately throw away everything except the vinyl.

Oh well, I'm in love with Stacy, so she gets all my money.


Oh my gosh, don't throw it away! I'd love to have the art print and the tote!
Send them to me, haha.

(...and I'm a dude Embarassed )

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marshking
Sea Post King


Saellys wrote:
mermaidentwinedshrubbery wrote:
I will immediately throw away everything except the vinyl.


Send it to meeeeeeeeeee! Wink


Aw, shucks Hannah!

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wilsmith
Vintage Newbie


On the bright side for all those who got the LE for the Vinyl and nothing else:

There's Always Ebay.

So yeah, don't be throwing those limited edition, scarce items away, I'm sure there are going to be fans who will want them that only bought the DL, or cd, or just the vinyl at the show, who only had so much cash at that time, that will be willing to make you an offer down the road when everything ships.

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norad
Vintage Newbie


mermaidentwinedshrubbery wrote:
I will immediately throw away everything except the vinyl.

That's a joke, yes? Send the stuff to SYP and we'll have a contest. Cool Throwing them away would be a waste.
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ks1990
Lost at Forum


Someone asked Jeremy on twitter if the vinyl would be available separately, to which he replied:

"yes. After the album comes out, things will be itemized a bit more. Thanks for asking!"
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mr pine
Vintage Newbie


if thats the case I would like to cancel my LE pre order.

Think they will let me? It obvioulsy hasnt shipped yet.

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sully_51
Golly, Poster


mr pine wrote:
if thats the case I would like to cancel my LE pre order.

Think they will let me? It obvioulsy hasnt shipped yet.


Their customer support says that all orders are final with NO refunds. I am trying to no avail to get my shipping costs adjusted to reflect the current CORRECT charges, and have been unable to even get a response.

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wilsmith
Vintage Newbie


I have been fighting the urge to make a wisecrack about the pronunciation of Sucre' & how it might apply to this current controversy Twisted Evil

...but I'm holding out hope it get's fixed for everyone who made purchases early on in good faith.

Still, the thought lingers...

There you go a glimpse in to my wicked little soul.

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norad
Vintage Newbie


sully_51 wrote:
I am trying to no avail to get my shipping costs adjusted to reflect the current CORRECT charges, and have been unable to even get a response.

I've contacted them twice and got a reply within 24 hours. Did you email customersupport@topspinmedia.com?
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mr pine
Vintage Newbie


sully_51 wrote:
mr pine wrote:
if thats the case I would like to cancel my LE pre order.

Think they will let me? It obvioulsy hasnt shipped yet.


Their customer support says that all orders are final with NO refunds. I am trying to no avail to get my shipping costs adjusted to reflect the current CORRECT charges, and have been unable to even get a response.


understood.

i wont be mad if they wont refund it. i paid a price that i thought was fair.
its not like i was forced to buy it.

now knowing there is another option, i would like to cancel. as i only want the vinyl.
but it is waht it is

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Wil's excellent description of me.

wilsmith wrote:
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sully_51
Golly, Poster


norad wrote:
sully_51 wrote:
I am trying to no avail to get my shipping costs adjusted to reflect the current CORRECT charges, and have been unable to even get a response.

I've contacted them twice and got a reply within 24 hours. Did you email customersupport@topspinmedia.com?


I contacted them via the web form on their site for support. The automated email I received telling me that a live person would be in contact shortly was from "support+TICKET#@topspin.zendesk.com". Maybe I should also send one to the customer support email...

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norad
Vintage Newbie


sully_51 wrote:
norad wrote:
sully_51 wrote:
I am trying to no avail to get my shipping costs adjusted to reflect the current CORRECT charges, and have been unable to even get a response.

I've contacted them twice and got a reply within 24 hours. Did you email customersupport@topspinmedia.com?

I contacted them via the web form on their site for support. The automated email I received telling me that a live person would be in contact shortly was from "support+TICKET#@topspin.zendesk.com". Maybe I should also send one to the customer support email...

I got the confirmation of the email I sent as well. Yeah, try to email customer support. That's what I used. Smile
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Saellys
Vintage Newbie


wilsmith wrote:
I have been fighting the urge to make a wisecrack about the pronunciation of Sucre' & how it might apply to this current controversy Twisted Evil


OH SNAP. Wink

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sully_51
Golly, Poster


norad wrote:
sully_51 wrote:
norad wrote:
sully_51 wrote:
I am trying to no avail to get my shipping costs adjusted to reflect the current CORRECT charges, and have been unable to even get a response.

I've contacted them twice and got a reply within 24 hours. Did you email customersupport@topspinmedia.com?

I contacted them via the web form on their site for support. The automated email I received telling me that a live person would be in contact shortly was from "support+TICKET#@topspin.zendesk.com". Maybe I should also send one to the customer support email...

I got the confirmation of the email I sent as well. Yeah, try to email customer support. That's what I used. Smile


They finally got back to me. Support cancelled my original order and I just put in a new order with the options I wanted and it worked out.

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